Terms of Service

SHIPPING

ORDERS SHIPPED TO DESTINATIONS IN THE U.S. WILL BE DELIVERED BY THE
U.S. POSTAL SERVICE – PRIORITY MAIL. PRIORITY MAIL IS 2-3 DAY DELIVERY TO
MOST LOCATIONS. OVERNIGHT IS AVAILABLE FOR AN ADDITIONAL CHARGE AND
WILL BE DELIVERED BY UPS. U.S. POSTAL SERVICE DOES NOT CHARGE EXTRA FOR
DELIVERY TO ALASKA, HAWAII, OR PUERTO RICO.

INTERNATIONAL ORDERS WILL SHIP EITHER USPS OR UPS DEPENDING ON THE
COUNTRY.

LIFETIME WARRANTY

MOCAP SOLUTIONS WARRANTS OUR PRODUCTS WITH A LIMITED LIFETIME WARRANTY. MOCAP
SOLUTIONS WILL REPAIR OR REPLACE THE ITEM AND RETURN IT AT NO COST TO THE OWNER
PROVIDED THE ITEM WAS NOT INTENTIONALLY ABUSED OR MODIFIED FROM ITS ORIGINAL DESIGN.
ALL PRODUCTS HAVE A ONE (1) YEAR WARRANTY AGAINST MANUFACTURERS DEFECT.

RETURN POLICY

ALL MOCAP SOLUTIONS MERCHANDISE IS RETURNABLE WITHIN 30 DAYS OF RECEIPT.
FOR ONLINE ORDERS, SIMPLY CALL, EMAIL, OR WRITE US AND TELL US WHY
YOU WOULD LIKE TO RETURN YOUR PRODUCT (THIS HELPS US MAKE BETTER
PRODUCTS!) AND YOU WILL BE GIVEN A RETURN AUTHORIZATION (RA) NUMBER.
UPON RECEIPT OF THE RETURN, WE WILL PROMPTLY PROCESS A REFUND
WITHIN 48 HRS. NO HASSLES – EVER! RETURNED PRODUCTS NEED TO BE IN
ORIGINAL CONDITION, IN THE ORIGINAL PACKAGING, AND MUST CONTAIN ALL
INSTRUCTIONS, DOCUMENTS, ETC. PURCHASES MADE THROUGH MOCAP SOLUTIONS
AUTHORIZED DEALERS SHOULD BE RETURNED TO THE DEALER FOR PROMPT
REFUND.

CONTACT INFO

TO CONTACT US FOR ONLINE SALE RETURN AUTHORIZATIONS, WARRANTY
CLAIMS, OR TO TELL US WHAT YOU LIKE OR WHAT WE CAN DO BETTER, WE CAN
BE REACHED ANYTIME AT THE FOLLOWING PLACES.

MAILING ADDRESS

MOCAP SOLUTIONS
20661 Egret Lane
Huntington Beach, CA 92646

TELEPHONE AND FAX

P: (310) 299 – 7603
F: (310) 299 – 7601

E-MAIL

sales@mocapsolutions.com